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You can configure notifications of your backup status. If you have selected "After every backup" or "Only on failure" you will receive a notification if your backup fails.

Backups notifications

Below are error messages and possible solutions:

  • WARNING: Invalid database backup zip.

    • database backup dump is not the correct size or format
    • usually we see that when a cron job is used and the files are 0kb - check your cron job
  • WARNING: Unable to move database zip from downloading folder.

  • WARNING: Unable to move database zip from custom downloading folder.

    • permission issues
  • WARNING: No temporary database dump found for your site. Please double check your settings.

    • database backup dump was not found when the system tried to pick it up from home dir or '/sucuri-backups'
    • can be caused by the PHP script being blocked or incorrect cron job setup
  • WARNING: Unable to upload script for database backup. Please check permissions.

    • permission issue
    • or disk full
    • FTP connection successful but could not upload script or verify it thorough HTTP request
  • WARNING: Unable to backup your database

    • database backups issues usually followed by another error message
  • WARNING: No database found for your site.

    • database backups could not be completed
    • usually PHP script timeout leaving an incomplete dump that is picked up
    • when this error is returned the file that is picked up is incomplete and should be discarded
  • WARNING: Unable to clean database backup temp dump files!

  • WARNING: Unable to clean backup temp script!

    • permission issue
    • 'sucuri-backups' folder needs to be created inside root web directory (full read/write permissions)
  • WARNING: There was an error querying the database.

    • usually caused by a query error
    • issue can be usually be resolved with database maintenance
  • WARNING: Unable to create database backup file. Permission denied.

    • permission issue
    • 'sucuri-backups' folder needs to be created inside root web directory (full read/write permissions)
  • WARNING: Cannot read config file your-config.php, check file permissions. No database backup created!

    • credentials from custom configuration file could not be parsed
    • check permissions
    • may need to use cron job
  • WARNING: Auto-detecting database info from your-config.php failed. No database backup created!

    • credentials from standard configuration file could not be found (non-standard installation)
    • custom configuration file needs to be created
  • WARNING: Unable to select database your-config.php. Incorrect permissions for user your-config.php

    • export of the database could not be performed
    • permissions for the database user need to be checked
  • WARNING: Unable to connect to database using your-config.php

    • export of the database could not be performed
    • permissions for the database user needs to be checked
  • ERROR: Unable to connect to FTP server (timeout)

    • wrong FTP host
    • server firewall block
  • ERROR: Unable to connect to FTP server (incorrect user or pass)

    • incorrect FTP user/pass
  • ERROR: Unable to connect to SFTP server (incorrect user or pass)

    • incorrect SFTP user/pass
  • ERROR: Unable to complete. Disconnected from server 3 times in a row. Please check with your hosting company.

    • FTP/sFTP connection dropped 3 consecutive times
    • timeout or issues on the client side
    • if using FTP, try switching to SFTP
  • ERROR: Unable to complete. Error processing your plan. Please contact support for help.

    • account issue
    • contact support
  • ERROR: Unable to complete. Your site plan reached 100%, and your backups will be now stopped. Please upgrade your plan or contact support for help.

  • ERROR: Unable to upload script for test. Please check permissions.

    • permission issues
  • ERROR: Unable to validate your site home directory (sucuri backup test failed).

    • FTP account does not point to live site
    • FTP folder provided is not public folder (website home directory)
  • ERROR: Unable to validate your site home directory

  • ERROR: FTP home directory: your_directroy doesn't exist.

    • FTP details nor correct
    • site migrated/host change

If you have any other questions just open a ticket in our system.