PRICING SUPPORT LOGIN

A number of our tools require some level of server level access to your web server. This can be achieved via FTP, SFTP, or SSH protocols. These protocols allow for data to be transferred between two different machines. The preferred protocol will always be SFTP or SSH but more often than not either the host does not offer it, its offered for a fee, or the website is unfamiliar with how to create these access points.

That's ok, because we've compiled this quick tutorial on the creation of an SFTP account specifically for RackSpace users.

A File Transfer Protocol (FTP) account will allow us to access your website's files. The FTP credentials we need to connect to your site are:

  • SFTP server (host)
  • Port (default is 22)
  • Username
  • Password

Log Into Your RackSpace Account

  1. Log into your RackSpace Administrative Panel
  • Login using your username or domain name.
  1. Click Servers on the navigation menu.

RackSpace Servers

  1. Note the IP Address of your server.

RackSpace IP

  1. Provide us with the IP Address as your SFTP Server, root as your username, and your RackSpace server password.

Note:

RackSpace only allows SSH or SFTP connections. If you wish to create a new user account, you can only do this via SSH. Rackspace provides clear instructions here.

More info