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A number of our tools require some level of server level access to your web server. This can be achieved via FTP, SFTP, or SSH protocols. These protocols allow for data to be transferred between two different machines. The preferred protocol will always be SFTP or SSH but more often than not either the host does not offer it, its offered for a fee, or the website is unfamiliar with how to create these access points.

That's ok, because we've compiled this quick tutorial on the creation of an FTP account specifically for SiteGround users.

A File Transfer Protocol (FTP) account will allow us to access your website's files. The FTP credentials we need to connect to your site are:

  • FTP server (host)
  • Port (default is 21)
  • Username
  • Password

Log Into Your SiteGround Account

  1. Log into your SiteGround Administrative Panel
  • Login using the Username that SiteGround emailed to you.
  1. Click My Accounts and then click the cPanel button.

SiteGround Accounts

  1. Scroll down to the Files section and click FTP Accounts.

SiteGround FTP

  1. Under Add FTP Account, type a Login and Password.

SiteGround FTP

  1. For the Directory, use /public_html
  • SiteGround automatically adds a subdirectory that needs to be removed, or we won’t be able to access your site.
  1. Click Create FTP Account, then scroll down to the new account.

  2. Under the Actions column, click Configure FTP Client next to the new account you created.

SiteGround Actions

  1. Note the FTP username, FTP server, and the password you chose for the new account.

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